Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and lifestyle brand known for refined leather goods and contemporary ready-to-wear. The house operates globally within the Tapestry, Inc. portfolio and emphasizes craftsmanship, direct-to-consumer retailing and elevated client service across flagship stores and boutiques.
Coach seeks a Lead Supervisor to drive sales performance and operational excellence across a retail location. This leadership role requires maintaining a strong presence on the sales floor, embodying Coach's brand values, implementing company initiatives, and fostering an inclusive culture that prioritizes customer experience and team development. The successful candidate will manage store operations, analyze sales data, mentor team members, and ensure compliance with company policies while building long-term customer relationships through strategic clienteling.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
- Lead implementation of company initiatives and support full operation of the business
- Establish trust and maintain integrity to promote a fair, positive, and inclusive culture within the store and throughout the organization
- Monitor and analyze sales data to identify trends and make recommendations to enhance store performance
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide feedback and guidance to improve individual performance and hold team accountable for achieving business goals
- Create a customer-centric culture that prioritizes satisfaction and mentor team on clienteling strategy to build long-term customer relationships
- Provide HR and conflict resolution support to team and district in absence of leadership team
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level
- Ability to lift at least 25 pounds regularly (up to 50 pounds occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrated leadership in competitive retail environments
- Strong customer service orientation and experience building customer relationships
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level or similar leadership role in a fast-paced retail environment.
Education
High school diploma or equivalent; further education or retail management certification preferred but not required.
Workplace
The successful candidate will be located in Kittery, Maine, USA, with easy access to Portland.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a contemporary yet heritage-driven retail culture that prizes craftsmanship, elevated client service and teamwork. Colleagues are expected to embody the brand's modern-luxury aesthetic while delivering consistent, personalized shopping experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Manager», «Sales Supervisor», «Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.