Coach Senior Sales Supervisor
Coach Lead Supervisor in New York — Lead retail team, drive sales and clienteling for Coach in New York, NY.
Overview
Coach is an American luxury accessories and lifestyle brand known for refined leather goods and contemporary ready-to-wear. The house operates globally within the Tapestry, Inc. portfolio and emphasizes craftsmanship, direct-to-consumer retailing and elevated client service across flagship stores and boutiques.
Role & Responsibilities
- Lead and motivate the store sales team to achieve and exceed daily, weekly and monthly sales KPIs through direct coaching, performance management and active selling.
- Manage point-of-sale operations, cash handling, opening/closing procedures and shift-level administrative tasks with rigorous attention to accuracy and loss prevention.
- Drive clienteling activities and CRM use to cultivate long-term relationships, maximize repeat business and ensure personalised luxury service.
- Maintain visual merchandising standards and ensure product presentation aligns with seasonal directives and brand guidelines.
- Oversee inventory control: receive shipments, conduct cycle counts, investigate discrepancies and collaborate with stockroom logistics.
- Deliver in-store training on product knowledge, selling techniques and operational best practices; mentor junior staff and support career development.
- Act as on‑floor escalation point for complex client issues, returns and service recovery while safeguarding brand reputation.
Qualifications
- Demonstrated leadership ability with a proven track record of coaching and developing retail sales teams.
- Exceptional client service skills with a polished, professional demeanour appropriate for luxury retail.
- Strong numeracy and organisational skills, including experience with cash handling and basic financial reporting.
- Reliable availability including weekends, evenings and peak seasonal periods.
- High standards of integrity and knowledge of loss prevention practices.
Skills
Experience
Typically requires 2+ years of supervisory or lead experience in luxury or premium retail, with demonstrable results in sales performance and team development.
Education
High school diploma or equivalent; post-secondary studies in retail, fashion or business preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach fosters a contemporary yet heritage-driven retail culture that prizes craftsmanship, elevated client service and teamwork. Colleagues are expected to embody the brand's modern-luxury aesthetic while delivering consistent, personalized shopping experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.