Coach Senior Sales Lead
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for its leather goods, handbags and accessories. The brand is part of Tapestry, Inc., a global house of contemporary luxury brands, and operates a worldwide network of retail boutiques and wholesale partners.
Coach in New York, NY seeks a Lead Supervisor to lead store operations, coach teams and drive sales in a luxury retail environment.
Role & Responsibilities
- Lead daily store operations in the absence of the Store Manager, ensuring adherence to brand standards and visual merchandising directives.
- Coach, mentor and develop sales associates to maximize individual performance and deliver exceptional client service.
- Drive sales through active selling, clienteling, and by cultivating long-term client relationships.
- Execute merchandising, inventory control and replenishment processes to maintain product availability and presentation.
- Manage cash handling, POS transactions and opening/closing procedures in accordance with company policy.
- Monitor loss prevention practices and maintain store security and compliance standards.
- Assist with staff scheduling, payroll inputs and operational reporting as required.
- Resolve escalated client concerns with professionalism, preserving brand reputation and client retention.
Qualifications
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Demonstrated supervisory experience in a retail or luxury environment.
- Proven ability to coach and develop retail sales teams to meet or exceed targets.
- Excellent interpersonal and communication skills with a client-focused mindset.
- Strong organizational skills, attention to detail and numerical aptitude for inventory and cash control.
- Flexible availability, including evenings, weekends and peak holiday periods.
Skills
Experience
Minimum of 2 years of retail sales experience with at least 1 year in a supervisory or lead capacity, preferably within a luxury or premium fashion brand.
Education
High school diploma or equivalent required; associate or bachelor’s degree in business, retail management or related field preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach emphasizes craftsmanship, refined product presentation and exceptional client service across its retail network. The retail environment values hands-on leadership, collaborative teamwork and a high-performance sales culture that balances commercial objectives with elevated customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Supervisor», «Retail Lead Supervisor», «Store Floor Lead», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.