Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–23.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for its leather goods, handbags and accessories. The brand is part of Tapestry, Inc., a global house of contemporary luxury brands, and operates a worldwide network of retail boutiques and wholesale partners.
Coach seeks a Lead Supervisor to maintain a strong leadership presence on the sales floor, achieve sales targets, and deliver exceptional customer experiences at the Fayette Mall location in Lexington, Kentucky. The successful candidate will embody Coach brand values, lead team development initiatives, monitor sales performance, and support store operations while fostering an inclusive and collaborative team environment. This position requires 1+ years of equivalent experience in a competitive retail leadership role and the physical capability to lift and move merchandise regularly.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
- Lead implementation of company initiatives and support full operation of the business
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development to increase overall customer experience
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide feedback and guidance to improve individual performance and hold team accountable for achieving goals
- Enforce team compliance of company policies and procedures in addition to store operational procedures
- Execute innovative strategies for exceptional customer experiences for both internal and external partners
- Create a customer-centric culture and mentor team on clienteling strategy to build long-term customer relationships
- Provide HR and conflict resolution support to team and district in absence of leadership team
Qualifications
- 1+ years of equivalent experience in managing competitive retail space at the lead supervisor level
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Competency in Courage—providing direct, complete, and actionable feedback
- Competency in Creativity—generating new and unique ideas
- Competency in Customer Focus—meeting expectations of internal and external customers
- Competency in Dealing with Ambiguity—coping effectively with change and uncertainty
- Competency in Drive for Results—exceeding goals and maintaining top performance
- Competency in Interpersonal Savvy—building effective relationships with all levels
- Competency in Learning on the Fly—quickly grasping new concepts and solutions
- Competency in Strategic Agility—anticipating trends and creating competitive strategies
- Competency in Developing Direct Reports and Others—providing challenging assignments and development
- Competency in Building Effective Teams—blending people into cohesive teams with strong morale
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the lead supervisor level
Workplace
The successful candidate will be located in Lexington, Kentucky, USA.
Compensation
The base compensation for this position ranges from USD 16 to USD 23.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach emphasizes craftsmanship, refined product presentation and exceptional client service across its retail network. The retail environment values hands-on leadership, collaborative teamwork and a high-performance sales culture that balances commercial objectives with elevated customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Sales Floor Supervisor», «Retail Operations Manager», «Store Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.