Coach Senior Sales Floor Supervisor
Coach in New York seeks a Lead Supervisor to lead store teams, coach client service, and drive sales performance.
Overview
Coach is an American luxury accessories and lifestyle brand known for its leather goods and contemporary design. As part of Tapestry, the brand combines modern luxury retailing with a strong emphasis on craftsmanship, elevated client service, and global retail experience.
Role & Responsibilities
- Lead daily sales-floor operations and drive sales KPIs through active coaching, motivation and performance management of the store team.
- Deliver exceptional clienteling and personalised customer service to cultivate long-term client relationships and repeat business.
- Coach, mentor and develop associates through on-the-job training, feedback and regular performance evaluations.
- Execute visual merchandising and product presentation standards to uphold brand image and maximize product sell-through.
- Manage operational tasks including opening/closing procedures, cash reconciliation, inventory controls and loss-prevention practices.
- Create and maintain staff schedules to ensure appropriate coverage for peak trading periods, events and client appointments.
- Collaborate with store leadership and corporate partners to implement promotional initiatives, CRM campaigns and localized client events.
Qualifications
- Proven supervisory experience in retail, ideally within a premium or luxury brand environment.
- Demonstrated ability to coach and develop sales teams to consistently achieve sales targets and KPIs.
- Strong client service orientation with experience in clienteling, CRM usage and driving repeat business.
- Excellent communication and interpersonal skills; capable of resolving customer issues with professionalism.
- Flexible availability including weekends, evenings and holiday trading periods; ability to work a retail shift pattern.
Skills
Experience
Minimum of 2 years' retail experience with at least 1 year in a supervisory or team-lead capacity; luxury or premium brand background preferred.
Education
High school diploma or equivalent required; post-secondary education in business, fashion retail or related field preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
Coach fosters a dynamic retail culture that balances modern American design sensibility with rigorous attention to service and craftsmanship. As part of the Tapestry portfolio, the workplace emphasizes collaboration, professional development and customer-focused excellence across its global retail footprint.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.