Coach Senior Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Achieve and exceed personal sales targets and store productivity goals while maintaining awareness of individual performance impact
• Exemplify Coach brand values and serve as a brand ambassador in all customer interactions
• Demonstrate mastery of Coach selling skills and service standards, including omnichannel and virtual selling methodologies
• Engage multiple customers concurrently on the sales floor while maintaining high energy and enthusiasm
• Anticipate customer needs and deliver service experiences that consistently exceed Coach Experience standards
• Model behaviors taught in company sales training programmes and participate in live stream shopping initiatives
• Actively acquire customer data through Brand marketing and clienteling communication sign-ups to drive repeat business and loyalty
• Create and participate in social media content creation, including short-form video demonstrations of products and features
• Contribute to positive team culture by fostering an inclusive environment in which team members feel valued and heard
• Support management directives and company initiatives while championing outstanding customer service delivery
• Maintain professional ethics and conduct in all business dealings
• Demonstrate flexibility in scheduling to meet business demands, including nights, weekends, and peak trading periods

Qualifications

• Previous management experience in a luxury retail service environment (or equivalent combination of education and experience)
• Proven knowledge of contemporary fashion trends and competitive market dynamics
• Proficiency with point-of-sale systems, iPad/laptop navigation, mobile POS platforms, and basic computer literacy
• Ability to read and interpret price sheets and merchandise release documentation
• Effective oral and written communication skills with fluency in English
• Physical capability to navigate sales floor, manage stockroom lifting, and perform store climbing tasks as required
• Demonstrated ability to thrive in a fast-paced, dynamic retail environment
• Familiarity with social media platforms and emerging digital trends
• Willingness to learn live stream shopping techniques and on-camera product demonstration skills

Skills

Experience

Prior experience in a luxury retail sales or customer service role is preferable, though the employer will consider a combination of relevant education and professional background. Candidates should demonstrate familiarity with high-end retail environments and possess evidence of consistent sales achievement.

Education

No specific educational qualification is mandated; however, candidates with retail management certifications or luxury brand training credentials are advantaged.

Workplace

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.