Coach Senior Sales Associate

Overview

Coach is a global fashion house known for modern luxury leather goods and accessories and is part of the Tapestry portfolio. The brand emphasizes design-led product, accessible luxury sensibility, and omnichannel retail innovation. As a Tapestry maison, Coach operates within a multi-brand group committed to inclusion, development, and global retail excellence.

Role & Responsibilities

• Act as the first‑line ambassador of the Coach brand, delivering elevated, personalized service in accordance with Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise, and proactive follow-up to drive repeat business.
• Achieve individual and team sales KPIs through cross-selling, upselling and execution of personal sales plans.
• Use Mobile POS, clienteling tools and social selling (including short‑form video) to capture client data, close sales and support omnichannel fulfilment (returns, exchanges, online pickup).
• Support daily store operations: cash wrap, inventory receiving and processing, replenishment, stockroom organisation and visual merchandising.
• Maintain sales floor presentation and asset protection procedures; process transactions efficiently and accurately.
• Adapt selling approach to customer and business needs, manage multiple customers simultaneously and sustain high energy on the floor.
• Participate in brand trainings, inclusion initiatives and store projects; assist teammates across functional areas when required.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and relevant experience will be considered.
• Proven ability to meet sales targets and execute personal sales plans.
• Proficiency operating POS systems and basic computer/mobile devices (iPad, Mobile POS); comfortable with walkie‑talkie communications.
• Strong English language proficiency.
• Familiarity with clienteling, data acquisition and social selling techniques (live‑streaming or video demos preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs) and perform physical tasks on the sales floor and in the stockroom.

Skills

Experience

At least 1 year of retail sales experience is required; prior experience in luxury or premium fashion retail is strongly preferred. Demonstrated success meeting individual sales targets and using clienteling/omnichannel tools is desirable.

Education

High school diploma or equivalent required; vocational training, retail certifications, or college coursework in fashion, merchandising, or a related discipline preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive and client‑centric workplace rooted in modern American design and craftsmanship. As part of Tapestry, the brand emphasises employee development, diversity and collaborative team performance across stores and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.