Coach Senior Sales Associate
- Seniority
- Senior
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for leather goods and contemporary accessories. As part of Tapestry, Inc., the brand combines heritage craftsmanship with a modern, fashion-forward retail strategy and operates globally across flagship stores, department store concessions, and e‑commerce channels.
Coach Senior Sales Associate in New York — experienced luxury sales professional driving clienteling, merchandising and sales performance for the Coach store.
Role & Responsibilities
- Drive sales through consultative clienteling and personalised service to meet and exceed individual and store KPIs.
- Build and maintain long-term client relationships, proactively prospecting and re-engaging clients through follow-up and CRM tools.
- Execute visual merchandising standards and ensure on-floor presentation aligns with brand guidelines.
- Manage point-of-sale processes including transactions, returns and accurate cash handling with adherence to loss-prevention procedures.
- Maintain product knowledge across seasonal collections and convey brand storytelling to clients.
- Support inventory control activities, including stock replenishment, receiving, transfers and cycle counts.
- Collaborate with store leadership on promotional events, private client appointments and store initiatives.
Qualifications
- Proven track record of achieving sales targets within luxury or premium retail environments.
- Exceptional interpersonal and communication skills with a client-first mindset.
- Ability to work a flexible schedule including evenings, weekends and peak retail seasons.
- Strong organisational skills and attention to detail in merchandising and transaction processes.
- Legal authorization to work in the country of employment.
Skills
Experience
Typically requires 3+ years of direct retail sales experience in a luxury or premium fashion brand; prior experience with clienteling and meeting individual sales targets is expected. Experience within leather goods, accessories, or apparel is advantageous.
Education
High school diploma or equivalent; tertiary education in fashion, retail or business is a plus.
Workplace
This position is based in New York, New York, USA.
Culture
Coach emphasises craftsmanship, modern design and elevated customer service within a collaborative retail environment. As part of Tapestry, employees encounter a fast-paced, brand-driven culture that values creativity, client engagement and continuous development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Advisor», «Lead Sales Associate», «Retail Sales Specialist», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.