Coach Senior Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach Senior Sales Associate in New York, NY — client-facing luxury retail role delivering exceptional service and driving sales for Coach in New York.

Overview

Coach is an American luxury house renowned for leather goods, handbags and contemporary accessories. As part of the Tapestry group, Coach operates an international retail network and is known for a client-focused approach, craftsmanship-led product and investment in retail training and talent development.

Role & Responsibilities

  • Deliver exceptional, personalised client service to high-value and walk-in customers, building long-term relationships through clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling, upselling and cross-selling of product categories.
  • Manage transactions accurately using the store POS and ensure correct cash handling and reconciliation procedures.
  • Maintain merchandising standards: execute visual displays, floor moves and product presentation to brand guidelines.
  • Support inventory processes including receiving, stock replenishment and regular stock counts to minimise losses.
  • Contribute to store KPI tracking and reporting; assist with local marketing initiatives and client events.
  • Resolve customer queries and complaints promptly, escalating to management when necessary while protecting brand reputation.
  • Collaborate with the store team to maintain a high-energy, organised and customer-centric retail environment.

Qualifications

  • Proven track record of performance in retail sales, preferably within luxury or premium fashion brands.
  • Strong interpersonal and communication skills with a client-first mentality.
  • Demonstrable ability to meet sales targets and work to KPIs.
  • Comfortable using POS systems and handling cash/card transactions accurately.
  • Professional presentation and solid understanding of luxury product care and storytelling.
  • Flexible availability including weekends and peak retail periods.

Skills

Clienteling Visual merchandising Point of Sale (POS) systems Cash handling and reconciliation Inventory management Upselling and cross-selling Luxury product knowledge (handbags, leather goods, accessories)

Experience

Typically 2+ years of retail sales experience, with at least some experience in luxury, premium or fashion environments and a proven record of achieving sales targets.

Education

High school diploma or equivalent; post-secondary education or retail/luxury brand training preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.620 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.731 open roles, including 1159 recent additions. Across USA, Cerulean lists 3.349 open roles — 1246 of them newly added.

Culture

Coach cultivates a client-centric, collaborative retail culture that values craftsmanship, contemporary American design and professional development. The workplace is fast-paced and customer-focused, offering opportunities for sales excellence and progression within a global luxury group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.