Coach Sales Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for its craftsmanship in leather goods and accessories. As part of the Tapestry portfolio, the brand combines heritage-driven design with contemporary retail experiences and a global footprint, offering employees opportunities to develop expertise in premium product storytelling and clienteling within an international luxury retail network.
Coach seeks a Sales Associate III to serve as the front-line brand ambassador in a retail environment. The role encompasses elevated, personalized customer shopping experiences, omni-channel selling across mobile POS and digital platforms, achievement of individual and store sales goals, and daily store operations support. The position requires expertise in luxury retail service, fashion consultation, customer relationship building, and collaborative teamwork to drive brand loyalty and revenue growth.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms including short-form video to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team key performance indicators
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and well-stocked; follow retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor in high-paced retail settings
Qualifications
- Minimum 1+ years of sales experience; luxury retail experience preferred
- Knowledge of current fashion trends and competitive market landscape
- Proficiency with point-of-sale (POS) systems, mobile POS applications, and basic computer literacy (iPad, laptop)
- Ability to operate walkie-talkies and read price and release sheets
- Strong English language proficiency
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom environments
- Ability to work at a fast pace in a dynamic retail environment
- Flexibility to work nights, weekends, peak seasonal periods, and public holidays as business needs dictate
Skills
Experience
1+ years of sales experience in retail or customer-facing environments; luxury retail background is preferred but not required. A combination of equivalent professional experience and demonstrated competency with fashion, customer service, and point-of-sale systems will be considered.
Education
High school diploma or equivalent preferred; further education or certifications in fashion, business, or customer service are advantageous but not required.
Workplace
This position is based in Hanover, Maryland, USA, within easy reach of Baltimore.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach cultivates a service-oriented, design-conscious workplace where craftsmanship and client relationships are paramount. Employees operate in a collaborative retail environment with an emphasis on professional development, brand storytelling and delivering consistently refined client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Sales Advisor», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.