Coach Senior Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Senior Sales Associate — New York, NY. Deliver premium client service and drive sales for Coach's luxury leather and accessories collection.

Overview

Coach is an American luxury house renowned for its craftsmanship in leather goods and accessories. As part of the Tapestry portfolio, the brand combines heritage-driven design with contemporary retail experiences and a global footprint, offering employees opportunities to develop expertise in premium product storytelling and clienteling within an international luxury retail network.

Role & Responsibilities

  • Deliver an elevated, personalised client experience through expert product knowledge and attentive clienteling across in-store and digital touchpoints.
  • Consistently achieve and exceed individual and store sales targets through consultative selling and strategic upselling.
  • Manage customer transactions, returns and exchanges accurately using point-of-sale systems and standard cash-handling procedures.
  • Support visual merchandising and floor standards to present seasonal assortment and storytelling aligned with brand guidelines.
  • Maintain and update client records within CRM, follow up on leads and cultivate long-term client relationships.
  • Assist with inventory control, stock replenishment, receiving procedures and loss-prevention protocols.
  • Participate in product training, store meetings and promotional events; mentor junior associates when applicable.
  • Contribute to store operations tasks including opening/closing duties, compliance with brand processes and ensuring a polished sales floor environment.

Qualifications

  • Minimum high school diploma or equivalent; hospitality/retail or fashion-related training preferred.
  • At least 2 years of proven retail experience, ideally within luxury or premium fashion brands.
  • Demonstrated ability to meet sales targets and to build sustained client relationships.
  • Impeccable personal presentation, professional demeanour and strong interpersonal skills.
  • Flexible availability including evenings, weekends and holiday periods.
  • Legal authorization to work in the hiring country.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems CRM Cash handling Inventory management Product knowledge (leather goods and accessories) Loss prevention Upselling and cross-selling

Experience

Typically requires a minimum of 2 years of retail sales experience, preferably with a luxury or premium fashion brand, and a demonstrated track record of meeting or exceeding sales targets and cultivating high-value client relationships.

Education

High school diploma or equivalent; vocational or retail-specific training preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a service-oriented, design-conscious workplace where craftsmanship and client relationships are paramount. Employees operate in a collaborative retail environment with an emphasis on professional development, brand storytelling and delivering consistently refined client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.