Coach Senior Sales Associate
Coach in New York seeks a Senior Sales Associate to drive boutique sales and deliver elevated client experiences.
Overview
Coach is an American luxury house known for its leather goods, accessories and ready-to-wear. Part of the Tapestry portfolio, the brand combines contemporary design with artisanal craft, operating a global network of boutiques and flagship stores and emphasising elevated client service and product expertise across its retail organisation.
Role & Responsibilities
- Deliver an exceptional, personalised client experience through proactive clienteling, relationship-building and follow-up.
- Consistently achieve and exceed individual and store sales targets while maintaining commercial awareness of trends and inventory.
- Maintain high standards of visual merchandising and product presentation in line with brand guidelines.
- Process transactions accurately using the store POS and handle cashing, returns and exchanges in accordance with company policy.
- Support inventory control, stock replenishment and loss-prevention procedures.
- Assist in planning and executing client events, private appointments and in-store activations.
- Mentor and support junior sales staff; share product knowledge and best practices to elevate team performance.
- Contribute to store operational tasks including opening/closing procedures and daily reporting.
Qualifications
- Proven track record of retail sales success, preferably within luxury or premium fashion.
- Exceptional interpersonal skills with a client-first orientation and polished presentation.
- Availability to work retail hours, including evenings, weekends and peak seasonal periods.
- Legal authorization to work in the United States.
- Comfort with handling transactions and maintaining confidentiality of client information.
Skills
Experience
Typically three or more years of direct sales experience in a luxury or premium retail environment, with demonstrated ability to meet targets, retain clients and contribute to boutique-level initiatives.
Education
High school diploma or equivalent required; post-secondary study in business, retail management or fashion is preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach cultivates a client-centric, design-driven workplace that values craftsmanship, inclusivity and professional development. The retail environment emphasizes teamwork, polished service and opportunities for internal progression within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.