Coach Senior Sales Associate

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Location
USA
└New York
└New York
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house known for refined leather goods and contemporary accessories. The brand operates globally and is part of Tapestry, Inc., a parent company that also houses other premium lifestyle labels. As an employer, Coach emphasizes craftsmanship, customer-centric retail experiences and opportunities for career progression within an international luxury portfolio.

Coach — New York, NY: Senior Sales Associate role delivering bespoke client service and achieving boutique sales targets.

Role & Responsibilities

  • Deliver exceptional, bespoke client service and cultivate long-term client relationships through proactive clienteling and follow-up.
  • Consistently achieve and exceed individual and store sales targets and KPIs through consultative selling and cross-selling.
  • Execute merchandising directives to maintain visual standards, including window displays, floor sets and product presentation.
  • Operate point-of-sale systems, process transactions accurately and manage cash handling and daily reconciliation.
  • Manage stock: receive deliveries, perform inventory counts, replenish the sales floor and report discrepancies.
  • Support store operational activities including opening/closing procedures, store upkeep and adherence to loss-prevention policies.
  • Participate in in-store events, product launches and VIP client appointments to drive traffic and sales.
  • Mentor junior staff when required and contribute to a collaborative team environment that prioritizes guest satisfaction.

Qualifications

  • Proven retail experience in luxury fashion or premium accessories, preferably within a boutique environment.
  • Demonstrable track record of meeting or exceeding sales targets and KPIs.
  • Exceptional interpersonal and communication skills with a strong guest-service orientation.
  • Ability to work a flexible schedule including evenings, weekends and holidays.
  • High integrity, strong attention to detail and familiarity with loss-prevention best practices.

Skills

Clienteling Luxury client service Visual merchandising POS operation and cash handling Inventory control and stock management CRM usage for follow-up and sales conversion Cross-selling and consultative selling

Experience

Minimum 2–3 years of hands-on sales experience in luxury retail or boutique environments, with demonstrable achievement against sales targets and experience using clienteling methods and store CRM tools.

Education

High school diploma or equivalent required; an associate degree or coursework in fashion, retail or business is preferred.

Workplace

The role is situated in New York, New York, USA.

Culture

Coach fosters a client-first, design-led retail culture that values craftsmanship, creativity and career development. The workplace is collaborative and fast-paced, with an emphasis on personalized service and professional growth within an international luxury group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Sales Advisor», «Client Advisor — Boutique», «Retail Sales Specialist», «Senior Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.