Coach Senior Sales Associate
Coach — New York, NY: Senior Sales Associate role delivering bespoke client service and achieving boutique sales targets.
Overview
Coach is an American luxury fashion house known for refined leather goods and contemporary accessories. The brand operates globally and is part of Tapestry, Inc., a parent company that also houses other premium lifestyle labels. As an employer, Coach emphasizes craftsmanship, customer-centric retail experiences and opportunities for career progression within an international luxury portfolio.
Role & Responsibilities
- Deliver exceptional, bespoke client service and cultivate long-term client relationships through proactive clienteling and follow-up.
- Consistently achieve and exceed individual and store sales targets and KPIs through consultative selling and cross-selling.
- Execute merchandising directives to maintain visual standards, including window displays, floor sets and product presentation.
- Operate point-of-sale systems, process transactions accurately and manage cash handling and daily reconciliation.
- Manage stock: receive deliveries, perform inventory counts, replenish the sales floor and report discrepancies.
- Support store operational activities including opening/closing procedures, store upkeep and adherence to loss-prevention policies.
- Participate in in-store events, product launches and VIP client appointments to drive traffic and sales.
- Mentor junior staff when required and contribute to a collaborative team environment that prioritizes guest satisfaction.
Qualifications
- Proven retail experience in luxury fashion or premium accessories, preferably within a boutique environment.
- Demonstrable track record of meeting or exceeding sales targets and KPIs.
- Exceptional interpersonal and communication skills with a strong guest-service orientation.
- Ability to work a flexible schedule including evenings, weekends and holidays.
- High integrity, strong attention to detail and familiarity with loss-prevention best practices.
Skills
Experience
Minimum 2–3 years of hands-on sales experience in luxury retail or boutique environments, with demonstrable achievement against sales targets and experience using clienteling methods and store CRM tools.
Education
High school diploma or equivalent required; an associate degree or coursework in fashion, retail or business is preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach fosters a client-first, design-led retail culture that values craftsmanship, creativity and career development. The workplace is collaborative and fast-paced, with an emphasis on personalized service and professional growth within an international luxury group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.