Coach Senior Sales Associate
Coach in New York seeks a Senior Sales Associate to drive luxury sales, deliver high-touch client service and support store operations.
Overview
Coach is an American luxury leather goods and accessories house, known for contemporary craftsmanship and elevated everyday luxury. The brand operates globally and is part of the Tapestry group, which houses several premium lifestyle labels; employees typically engage in fast-paced retail environments that emphasize client service, brand heritage and product knowledge.
Role & Responsibilities
- Drive store sales and achieve individual and team KPIs through proactive clienteling and personalised service.
- Develop and maintain long-term client relationships via follow-up, CRM records and personalised styling advice.
- Execute visual merchandising and product presentation standards to reflect brand image and seasonal directives.
- Process transactions, handle cash and POS operations accurately, and support store opening/closing procedures.
- Support inventory management including replenishment, stockroom organisation and loss-prevention practices.
- Mentor and coach junior sales staff, sharing product knowledge and best practices to elevate team performance.
- Act as an ambassador for brand initiatives and participate in promotional events or client experiences as required.
Qualifications
- Proven success in luxury or premium retail sales with demonstrable clienteling results.
- Excellent interpersonal and communication skills, with a polished, service-oriented demeanour.
- Strong numerical accuracy and familiarity with point-of-sale procedures.
- Ability to work a retail schedule including evenings, weekends and peak seasonal periods.
- Professional presentation consistent with a luxury brand environment.
Skills
Experience
Typically requires at least 2 years of experience in luxury or premium-brand retail sales, with a track record of meeting sales targets and delivering high-touch client experiences. Experience mentoring peers or leading by example is preferred.
Education
High school diploma or equivalent; vocational training or qualifications in retail, fashion or luxury brand management preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach cultivates a client-first, collaborative retail culture rooted in craftsmanship and contemporary design. Retail teams operate in dynamic, results-driven environments with a strong emphasis on personal development and brand storytelling.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.