Coach Senior Sales Associate

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Seniority Senior
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Coach Senior Sales Associate in New York — experienced luxury sales professional driving clienteling, merchandising and sales performance for the Coach store.

Overview

Coach is an American luxury house renowned for leather goods and contemporary accessories. As part of Tapestry, Inc., the brand combines heritage craftsmanship with a modern, fashion-forward retail strategy and operates globally across flagship stores, department store concessions, and e‑commerce channels.

Role & Responsibilities

  • Drive sales through consultative clienteling and personalised service to meet and exceed individual and store KPIs.
  • Build and maintain long-term client relationships, proactively prospecting and re-engaging clients through follow-up and CRM tools.
  • Execute visual merchandising standards and ensure on-floor presentation aligns with brand guidelines.
  • Manage point-of-sale processes including transactions, returns and accurate cash handling with adherence to loss-prevention procedures.
  • Maintain product knowledge across seasonal collections and convey brand storytelling to clients.
  • Support inventory control activities, including stock replenishment, receiving, transfers and cycle counts.
  • Collaborate with store leadership on promotional events, private client appointments and store initiatives.

Qualifications

  • Proven track record of achieving sales targets within luxury or premium retail environments.
  • Exceptional interpersonal and communication skills with a client-first mindset.
  • Ability to work a flexible schedule including evenings, weekends and peak retail seasons.
  • Strong organisational skills and attention to detail in merchandising and transaction processes.
  • Legal authorization to work in the country of employment.

Skills

Clienteling Luxury retail sales Visual merchandising Inventory management Point-of-sale (POS) operations CRM proficiency Cash handling and reconciliation Upselling and cross-selling techniques

Experience

Typically requires 3+ years of direct retail sales experience in a luxury or premium fashion brand; prior experience with clienteling and meeting individual sales targets is expected. Experience within leather goods, accessories, or apparel is advantageous.

Education

High school diploma or equivalent; tertiary education in fashion, retail or business is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasises craftsmanship, modern design and elevated customer service within a collaborative retail environment. As part of Tapestry, employees encounter a fast-paced, brand-driven culture that values creativity, client engagement and continuous development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.