Coach Senior Sales Associate

About Coach

Coach is an internationally recognised American fashion house celebrated for leather goods and contemporary accessories. As part of the Tapestry portfolio, Coach combines design-led creativity with global retail scale and offers structured learning and mobility opportunities within a multi‑brand group.

Role & Responsibilities

• Achieve and consistently exceed individual sales and productivity targets through exemplary selling and clienteling.
• Deliver the Coach Experience by anticipating customer needs, providing personalised service and modelling brand behaviours.
• Execute omni‑channel selling, including in‑store, virtual selling and Mobile POS transactions.
• Engage customers to capture marketing and clienteling data to drive repeat purchase and loyalty.
• Maintain high energy and professional presentation on the sales floor while servicing multiple customers simultaneously.
• Support and participate in team objectives, encouraging colleagues to meet and exceed performance standards.
• Champion company initiatives and uphold professional ethics and brand standards.
• Contribute to social selling activities, live stream shopping and short‑form video content when required.
• Operate store systems and equipment (POS, iPad/Mobile POS, walkie‑talkie) and assist with basic stockroom tasks.

Qualifications

• Previous experience in luxury retail selling; previous management experience in a luxury retail environment is preferable.
• Current knowledge of fashion trends and competitor landscape.
• Proficiency with POS systems, Mobile POS and basic computer skills (iPad/laptop).
• Strong verbal and written communication skills in English.
• Ability to work a flexible schedule including nights, weekends and public holidays.
• Comfortable with live stream and social selling activities and familiar with social media trends.
• Physical ability to perform moderate lifting and store climbing duties.

Skills

Experience

Proven retail sales experience in a luxury or premium environment with a track record of meeting sales targets; prior supervisory or management experience in store operations is desirable. Demonstrated familiarity with omni‑channel selling, clienteling and digital/social selling formats.

Education

No formal educational credential required; a combination of relevant education and retail experience will be considered.

Workplace

Benefits

Internal mobility and career progression; 1 paid volunteering day per year; learning and development via Ambassador Programme; employee resource groups and regional inclusion councils; attractive employee discount; incentive programme; regular social events.

Culture

Coach fosters a creative, inclusive and performance‑oriented culture rooted in craftsmanship and contemporary design. As part of Tapestry, the employer emphasises diversity, internal mobility and employee development through structured programmes and employee resource groups.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.