Coach Senior Sales Associate - Lead
Coach Lead Supervisor in New York — lead store operations and clienteling for the luxury leather-goods brand in New York, NY.
Overview
Coach is an American luxury house renowned for its leather goods and accessories. As part of Tapestry, Inc., the brand combines contemporary design and artisanal craftsmanship and operates an international retail network where premium client service and product expertise are central to the business.
Role & Responsibilities
- Lead daily store operations in support of the Store Manager, ensuring smooth service delivery across the sales floor.
- Coach, mentor and develop sales advisors to achieve individual and team KPIs, including sales targets, conversion and average transaction value.
- Deliver exemplary clienteling: cultivate, retain and grow high-value client relationships through proactive outreach and personalised service.
- Drive visual merchandising and product presentation standards to reflect brand guidelines and optimise selling opportunities.
- Manage cash handling, POS transactions and till reconciliation with strict adherence to loss-prevention protocols.
- Support inventory control activities including stock receives, cycle counts and shrinkage reduction initiatives.
- Create and maintain staff schedules to meet business needs while controlling labour costs.
- Assist with onboarding and training new hires, reinforcing brand values and selling techniques.
- Escalate and resolve customer complaints and operational issues in a timely, service-focused manner.
- Contribute to store-level reporting and briefings for management on performance, trends and client feedback.
Qualifications
- Proven leadership ability with a track record of coaching and developing retail sales teams.
- Demonstrable sales achievement and aptitude for meeting and exceeding targets in a retail environment.
- Excellent interpersonal and communication skills with strong client service orientation.
- Flexible availability including weekends, evenings and peak retail periods.
- Authorization to work in the United States.
Skills
Experience
Minimum of 2 years' retail experience, with at least 1 year in a supervisory or lead role; experience in luxury or premium retail is strongly preferred.
Education
High school diploma or equivalent; retail management or related vocational certificate preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
Coach emphasizes craftsmanship, modern American luxury and client-centric retailing. Employees work in a collaborative, design-led environment where development, diversity and delivering a refined customer experience are core priorities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.