Coach Senior Sales Associate

About Coach

Coach is a global New York–born luxury fashion house renowned for its leather goods, accessories and contemporary ready-to-wear. As a member of the Tapestry portfolio, Coach combines American heritage craftsmanship with modern creative direction and a focus on inclusive brand experiences across retail and digital channels.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently applying Coach Guide to Style and Service standards to every client interaction.
• Deliver personalised styling and product advice to build lasting client relationships and drive repeat business.
• Achieve and exceed individual and store sales KPIs through cross-selling, upselling and strategic recommendations.
• Execute omnichannel selling: capture client data, process in-store and online transactions, and facilitate online order pickups and returns.
• Use mobile POS and clienteling tools to record client preferences, follow up leads and convert sales.
• Maintain sales floor standards including visual merchandising, replenishment and merchandise presentation.
• Support inventory cycles: receive shipments, process inventory, stock the salesfloor and manage product movement.
• Complete daily operational tasks (cash wrap, POS reconciliation, loss-prevention procedures) while preserving high service levels.
• Adapt floor energy and selling techniques to traffic patterns; manage multiple customers with professionalism.
• Participate in brand initiatives, training programmes and inclusion activities; provide and receive constructive feedback to support team growth.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred.
• Proven ability to meet sales targets and execute personal sales plans.
• Proficiency with POS operation and basic computing (iPad/laptop, Mobile POS) and familiarity with walkie‑talkie communications.
• Physical capability to lift regularly up to 25 lb and occasionally up to 50 lb; able to climb, bend and manoeuvre within a busy retail environment.
• Strong English language proficiency required; additional languages advantageous.
• Social-media savvy with experience or aptitude for short-form video, live‑stream shopping or video demos and clienteling-driven data capture.
• Flexibility to work a variable schedule including nights, weekends, public holidays and peak retail periods.

Skills

Experience

Minimum one year of sales experience, preferably within luxury retail or premium brands; demonstrable track record meeting sales targets and using clienteling or omnichannel retail tools.

Education

High school diploma or equivalent; vocational or tertiary study in retail, fashion, or a related discipline is advantageous. A combination of relevant education and experience will be considered.

Workplace

Culture

Coach emphasises craftsmanship, creativity and inclusive brand experiences grounded in its American heritage. As part of the Tapestry group, the workplace culture values collaboration, development and diversity, with store teams encouraged to deliver personalised service and pursue professional growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.