Coach Senior Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Understand how individual productivity impacts store performance and actively contribute to achieving sales and service goals
• Serve as a brand ambassador and model Coach values through professional ethics and inclusive team culture
• Execute sales behaviors from company training programmes, including omni-channel sales and virtual selling services
• Maintain high energy and presence on the sales floor, consistently achieving personal sales targets
• Work effectively with multiple customers simultaneously while anticipating and exceeding their needs
• Service all customers according to Coach Experience standards and best practices
• Champion live stream shopping initiatives, product demonstrations, and social selling video content
• Engage customers actively in brand marketing and clienteling programmes to drive repeat purchases and loyalty
• Participate as a committed team member, supporting the team to meet and exceed performance standards
• Support management decisions and company initiatives, driving outstanding customer service
• Demonstrate professional conduct and accountability in all interactions

Qualifications

• Previous management or supervisory experience in luxury retail service environment preferable
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with point-of-sale systems, iPad/laptop, Mobile POS, and walkie-talkie communication
• Ability to read price sheets and release documentation accurately
• Effective oral and written communication skills with customers and team members
• Physical capability to navigate sales floor, perform stockroom lifting, and meet moderate store climbing requirements
• Flexibility to work a varied schedule including nights, weekends, peak seasons, and public holidays
• Demonstrated eagerness to learn live stream shopping techniques and create short-form video content
• Active social media knowledge with keen understanding of trending platforms
• Strong English language proficiency

Skills

Experience

Previous management experience in a luxury retail service environment is preferable; however, a combination of demonstrated retail experience, strong customer service background, and proven sales achievement will be considered. Familiarity with contemporary fashion retail practices and omni-channel selling environments is valued.

Education

Not explicitly stated; a combination of education and hands-on retail experience will be considered.

Workplace

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.