Coach Senior Sales Associate

Overview

Coach is a global New York–born fashion house known for leather goods and accessible luxury design. As part of the Tapestry portfolio, Coach operates within a family of global brands and emphasizes creativity, inclusivity, and customer-focused retail experiences across its store network.

Role & Responsibilities

• Act as the frontline ambassador for the brand, delivering elevated, personalized luxury service in accordance with Coach style and service standards.
• Build and nurture lasting client relationships through personalized styling, product expertise, follow-up and clienteling to drive repeat business.
• Achieve individual and team sales KPIs through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans.
• Sell across channels using mobile POS, clienteling tools and social selling (including short-form video and live-stream formats) to capture customer data and convert demand.
• Support daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage inventory cycles, receive shipments and replenish stock.
• Maintain an organized, visually compliant sales floor and stockroom; perform inventory processing, visual merchandising and cash-wrap duties.
• Adopt a flexible, service‑oriented approach on the sales floor; manage multiple customers and adapt selling techniques to business needs.
• Participate in brand initiatives and training programs, foster a collaborative team environment and contribute to inclusion activities.

Qualifications

• Minimum of 1+ year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to meet or exceed sales targets and execute personal sales plans.
• Proficiency with POS systems and basic computer literacy (iPad/laptop); comfortable using mobile POS and clienteling platforms.
• Strong English language proficiency.
• Social media savvy with experience or aptitude for short‑form video, live‑stream shopping or video demos (preferred).
• Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly 25 lbs (up to 50 lbs occasionally) and perform physical retail tasks (climbing, bending, kneeling).

Skills

Experience

At least 1 year of customer-facing sales experience; prior luxury or fashion retail experience is preferred. Track record of meeting sales targets and familiarity with omnichannel retail workflows is advantageous.

Education

High school diploma or equivalent required; post-secondary study in fashion, retail, merchandising or a related field preferred but not required. A combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creativity, inclusivity and customer obsession within a collaborative retail environment. As part of Tapestry, the brand invests in employee development, diversity initiatives and hands‑on retail training while expecting high standards of service and teamwork.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.