Coach Senior Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Understand how individual productivity impacts overall store performance and actively drive sales results
• Behave as a brand ambassador and consistently represent Coach values to customers and internal stakeholders
• Model sales behaviours taught in company training programmes, including omni-channel and virtual selling services
• Maintain high energy and enthusiasm on the sales floor whilst engaging customers effectively
• Consistently achieve personal and store sales goals through strategic customer engagement
• Manage multiple customer interactions simultaneously with professionalism and attentiveness
• Anticipate and fulfil customer needs in alignment with Coach Experience standards
• Participate actively as a team member and encourage colleagues to meet and exceed performance standards
• Contribute to building an inclusive team culture where all employees feel valued and heard
• Champion company initiatives and support management decisions to deliver outstanding customer service
• Engage customers in brand marketing and clienteling communications to drive repeat purchase and loyalty
• Demonstrate professional ethics in all interactions and business practices

Qualifications

• Previous management or senior-level experience in a luxury retail service environment (combination of education and professional experience considered)
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with POS systems, iPad/laptop operation, Mobile POS technology, walkie-talkies, and ability to read price and release sheets
• Effective oral and written communication skills with customers and team members
• Ability to meet moderate physical requirements including stockroom lifting and store climbing
• Flexibility to work varied schedules including nights, weekends, peak seasons, and public holidays
• Eagerness to learn live-stream shopping techniques and participate in social selling video content creation
• Social media literacy with keen understanding of trends across social platforms
• Proficiency in English language (strong fluency required)
• Ability to work effectively in fast-paced, high-volume retail environments

Skills

Experience

Previous management experience in a luxury retail service environment is preferable; however, a strong combination of education and relevant retail or customer service experience will be considered. Demonstrated success in meeting and exceeding sales targets, along with proven ability to deliver exceptional customer service in a fast-paced retail setting, is essential.

Education

Not specified; a combination of education and professional experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from GBP 29,120 to GBP 32,000 per annum.

Benefits

Employee discount on Coach products, paid volunteering day annually with opportunities to participate in global volunteer projects, learning and development opportunities through the Ambassador Programme, regular social events, equity, inclusion and diversity initiatives including employee resource groups and regional inclusion councils, competitive incentive programme, and opportunity for internal mobility and career progression.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.