Coach Senior Sales Advisor
- Seniority
- Senior
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognized American luxury leather‑goods and accessories house, known for craftsmanship and contemporary design. The brand is part of Tapestry, Inc., a multi‑brand luxury apparel and accessories group, and operates a network of flagship stores and boutiques worldwide.
Coach Senior Sales Associate in New York – retail sales role at Coach focusing on clienteling, visual merchandising and achieving store KPIs.
Role & Responsibilities
- Drive sales performance and achieve individual and store KPIs through proactive client outreach and in‑store selling.
- Develop and maintain a high‑value client base using clienteling techniques and CRM tools to maximise repeat business and lifetime value.
- Deliver exceptional, personalized service consistent with Coach’s luxury positioning, including product knowledge and styling guidance.
- Support visual merchandising standards and ensure the sales floor and displays reflect brand directives and seasonal updates.
- Execute operational tasks such as opening/closing procedures, inventory control, stock replenishment and loss prevention measures.
- Collaborate with the store leadership team on promotional events, private client appointments and omnichannel fulfillment (click & collect/ship from store).
Qualifications
- Proven track record of high performance in retail sales, preferably within accessible‑luxury or premium fashion brands.
- Strong clienteling skills with demonstrable ability to grow and retain a book of business.
- Excellent verbal communication and interpersonal skills with polished presentation.
- Reliable availability to work retail hours, including evenings, weekends and peak season periods.
- Ability to work standing for extended periods and to assist with light stock handling and merchandising.
Skills
Experience
Typically requires 3+ years of sales experience in luxury, premium or fashion retail with documented achievement of sales targets and experience in client development.
Education
High school diploma or equivalent required; bachelor's degree in business, fashion, merchandising or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a customer‑centric, design‑driven workplace that emphasizes craftsmanship, creativity and commercial acumen. Store teams operate in a fast‑paced retail environment that values personal development, brand education and collaborative service excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Senior Client Advisor», «Senior Retail Associate», «Lead Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.