Coach Store Manager
- Location
- Paramus New Jersey USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury accessories and lifestyle brand within the Tapestry group, known for modern craftsmanship and American heritage design. As an employer, Coach combines a high-volume retail network with a brand-led, service-oriented culture that emphasizes customer experience, product knowledge and merchandising excellence.
Coach seeks an experienced retail leader to serve as Lead Supervisor at its Paramus location. This full-time role is responsible for maintaining a strong leadership presence on the sales floor, achieving sales targets, and delivering exceptional customer experiences while embodying Coach brand values. The successful candidate will manage team recruitment, development, and performance; analyze sales data to identify trends; and drive the execution of company initiatives and store operational procedures across a competitive fashion retail environment.
Role & Responsibilities
- Maintains a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serves as a Brand Ambassador embodying Coach values and driving brand awareness
- Leads implementation of company initiatives and supports full operation of store business
- Establishes trust and maintains integrity to support collaborative environment and inclusive culture
- Monitors and analyzes sales data to identify trends and make recommendations for enhanced store performance
- Recruits, interviews, evaluates performance, and trains team members to drive results
- Provides feedback and guidance to improve individual performance and hold team accountable
- Enforces company policies and procedures in addition to store operational procedures
- Executes innovative strategies for exceptional customer experiences with internal and external partners
- Creates customer-centric culture that prioritizes satisfaction and mentors team on clienteling strategy
- Provides HR and conflict resolution support to team and district leadership
Qualifications
- 1+ years equivalent experience managing competitive retail space at the Lead Supervisor level
- Ability to bend, reach, stretch, lift, carry and move at least 25 pounds regularly (up to 50 pounds occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrated courage in providing direct and actionable feedback
- Strong creativity in problem-solving and strategic planning
- Proven customer focus and ability to establish effective customer relationships
- Capacity to deal with ambiguity and shift priorities comfortably
- Drive for results with consistent top performance
- Strong interpersonal savvy and ability to build rapport across all levels
- Learning agility and openness to change
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level or similar retail leadership position. Experience leading teams in a fashion or luxury retail environment is preferred.
Education
High school diploma or equivalent; Associate's degree or higher preferred.
Workplace
This position is based in Paramus, New Jersey, USA, within easy reach of New York.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.
Culture
Coach fosters a client-centric, design-driven retail culture that prizes storytelling, craftsmanship and personalized service. The workplace balances high standards of visual and operational excellence with opportunities for professional development within the broader Tapestry portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Supervisor», «Store Operations Manager», «Retail Store Manager», «Assistant Store Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.