Coach Senior Retail Supervisor

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Seniority Supervisor
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Coach Lead Supervisor in New York — supervisory retail role focused on sales leadership, merchandising and client experience at Coach in New York, NY.

Overview

Coach is a global luxury accessories and lifestyle brand within the Tapestry group, known for modern craftsmanship and American heritage design. As an employer, Coach combines a high-volume retail network with a brand-led, service-oriented culture that emphasizes customer experience, product knowledge and merchandising excellence.

Role & Responsibilities

  • Lead and motivate the sales floor team to achieve daily and monthly sales targets, conversion and average transaction value KPIs.
  • Coach, develop and evaluate associates through on‑the‑job training, regular feedback and performance reviews; drive continuous improvement in selling skills.
  • Ensure impeccably executed visual merchandising standards, product placement and inventory presentation consistent with brand directives.
  • Oversee cash handling, POS transactions, store opening and closing procedures, and adherence to loss‑prevention policies.
  • Manage staffing and scheduling to align labour with traffic patterns while controlling payroll and operational efficiency.
  • Resolve client escalations, deliver personalized service to high‑value customers and cultivate ongoing client relationships.
  • Maintain compliance with store policies, safety regulations and corporate procedures; support store manager with administrative tasks and reporting.

Qualifications

  • Proven supervisory experience in luxury or premium retail environments.
  • Demonstrable track record of meeting or exceeding retail sales KPIs.
  • Strong leadership and interpersonal skills with the ability to develop frontline talent.
  • Exceptional customer service orientation and polished presentation.
  • Flexible availability including weekends, evenings and peak holiday periods.

Skills

Point-of-sale (POS) systems Visual merchandising Inventory management Cash handling Coaching and performance management Loss prevention Customer relationship management (CRM) principles

Experience

Typically requires 2+ years of retail sales experience with at least 1 year in a supervisory or lead role within a luxury, premium or fast-paced retail environment.

Education

High school diploma or equivalent required; vocational retail training or tertiary education in business/retail management preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a client-centric, design-driven retail culture that prizes storytelling, craftsmanship and personalized service. The workplace balances high standards of visual and operational excellence with opportunities for professional development within the broader Tapestry portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.