Coach Senior Retail Associate
Coach seeks a Senior Sales Associate in New York, NY — drive luxury sales, client relationships and store standards.
Overview
Coach is an international luxury accessories and lifestyle brand known for premium leather goods and contemporary design. Operated under the Tapestry, Inc. group, Coach combines American craftsmanship with a global retail footprint and places emphasis on customer experience, design innovation, and brand heritage.
Role & Responsibilities
- Deliver a best-in-class client experience through personalised service, proactive clienteling and after-sales follow-up.
- Achieve and exceed individual and store sales targets through consultative selling, upselling and cross-selling.
- Maintain visual merchandising standards and ensure product presentation aligns with brand guidelines.
- Manage daily store operations including POS transactions, cash handling, stock replenishment and inventory accuracy.
- Support loss-prevention procedures and ensure compliance with company policies on returns and authenticity.
- Mentor and coach junior sales staff, participate in training and contribute to a collaborative store environment.
- Participate in store events, client appointments and outreach activities to grow the client base.
Qualifications
- Minimum 3 years of retail sales experience, preferably within luxury fashion or accessories.
- Proven track record of meeting sales targets and building long-term client relationships.
- Strong numeracy and cash-handling skills with familiarity operating POS systems.
- Excellent presentation and communication skills; professional appearance aligned with brand standards.
- Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
Skills
Experience
At least 3 years of progressive retail sales experience, with demonstrated success in luxury retail environments and a history of meeting or exceeding sales KPIs.
Education
High school diploma or equivalent required; post-secondary education in business, fashion or related fields preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach fosters a client-centric, design-minded workplace that balances heritage craftsmanship with contemporary retail practices. The retail environment prizes polished presentation, collaborative teamwork and ongoing development for sales talent within the broader Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.