Coach Senior Retail Advisor
Coach Sales Associate in New York — senior retail role delivering personalised luxury service and driving store sales for Coach in New York.
Overview
Coach is an American luxury fashion house renowned for its leather goods, handbags and accessories. The brand operates a global retail network and is part of Tapestry, Inc., a group of lifestyle brands. Coach blends artisanal craftsmanship with contemporary design and maintains an emphasis on elevated client service and experiential retail.
Role & Responsibilities
- Deliver exceptional, personalized client service and cultivate long-term relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets and KPIs through consultative selling and upselling of accessories, leather goods and complementary items.
- Execute visual merchandising and floor standards to brand guidelines to ensure a cohesive, high-end store environment.
- Operate point-of-sale (POS) systems accurately, process transactions and manage returns and exchanges in accordance with policy.
- Manage inventory responsibilities including receiving, replenishment, stock accuracy and cycle counts to minimise shortages.
- Support store events, product launches and trunk shows, representing the brand with professionalism and product knowledge.
- Contribute to loss-prevention measures and maintain secure handling of high-value merchandise.
- Collaborate with the store team and leadership to share market feedback and improve client experience.
Qualifications
- Proven success in retail sales, preferably within premium or luxury fashion or accessories.
- Outstanding interpersonal skills with an ability to convert customer interactions into measurable sales results.
- Impeccable personal presentation and strong commitment to brand standards.
- Flexible availability including evenings, weekends and holiday periods.
- Legal authorization to work in the country of employment.
Skills
Experience
Typically 2+ years of retail sales experience, with preference for candidates who have worked in luxury or premium fashion environments and who can demonstrate consistent achievement of sales targets and client development.
Education
High school diploma or equivalent; vocational training in retail, fashion or customer service is advantageous.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach fosters a customer-focused, creative retail culture that values craftsmanship, style and inclusive teamwork. As part of Tapestry, the brand offers internal career mobility across luxury labels and prioritizes development, mentoring and hands-on retail training.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.