- Location
- North Bergen New Jersey USA
- Employment
- Full-Time
- Seniority
- Manager
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 12, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks a Senior Manager to lead the Coach (Re)Loved & Repair Workshop craftsperson team, overseeing handbag repair, restoration, and remaking while advancing production quality, operational efficiency, and circular innovation. The role leads team development and apprenticeships and collaborates with Design, Customer Experience, product development, and inventory. Full-time; base pay range is $90,000–$95,000.
Role & Responsibilities
- Lead the Coach (Re)Loved & Repair craftsperson team, setting standards for production, craftsmanship, and performance while driving scalable, high-quality output and developing talent.
- Plan, organize, and oversee handbag repair, restoration, and remaking to uphold craftsmanship and brand-integrity standards.
- Develop and manage production strategies balancing creativity, efficiency, and output across Coach (Re)Loved drops, repair workflows, and special projects.
- Oversee end-to-end production planning and resource allocation across multiple workstreams, aligned with business priorities.
- Set and track production goals and KPIs for output, quality, lead time, and cost; meet deadlines while maintaining quality standards.
- Implement tools and systems to improve production visibility, planning accuracy, and workflow efficiency.
- Improve processes, tools, and ways of working to increase efficiency, scalability, and team productivity.
- Maintain a safe work environment and ensure teams follow safety regulations.
- Support the Workshop’s Zero Waste certification goals by integrating waste-reduction practices into daily operations, following established best practices, and using materials responsibly.
- Lead, coach, and develop direct reports and the broader craftsperson team; establish annual performance goals and development plans based on individual interests and business needs.
- Build a culture of accountability, craftsmanship excellence, and continuous learning.
- Identify growth opportunities and support team members’ skill development in construction techniques such as preparation, paint, hardware, and stitching.
- Support the annual Apprenticeship program to provide apprentices with a positive, meaningful experience, and partner with leadership to build future talent pipelines.
- Partner with Design to translate creative concepts into scalable production approaches.
- Coordinate with Customer Experience teams to ensure timely, high-quality repair services.
- Build productive cross-functional relationships with the New York workshop, product development, design, and inventory teams.
- Foster an open, transparent, collaborative culture that positions the Coach (Re)Loved and Repair Workshop as a trusted partner within Coach and Tapestry.
Qualifications
- Bilingual proficiency in Spanish and English, with the ability to communicate effectively across a diverse workshop team.
- Strong understanding of product development processes.
- Passion for sustainability, circularity, and innovation, with an interest in advancing new methods of making and remaking products.
Skills
Workplace
This position is based in North Bergen, New Jersey, USA, within easy reach of New York City.
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Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Repair Workshop Manager», «Craftsmanship Operations Manager», «Production and Repair Manager», «Workshop Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.