Coach Senior Floor Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for its craftsmanship in leather goods and accessories. As part of the Tapestry group, the brand operates a global retail network and emphasizes elevated client experiences, product quality and design-driven innovation.
Coach in New York, NY is hiring a Lead Supervisor to lead store sales, team coaching and clienteling for an elevated retail experience.
Role & Responsibilities
- Lead, coach and motivate the sales floor team to achieve sales targets, KPIs and exceptional client engagement.
- Deliver a consistent, elevated clienteling experience through personalised service, follow-up and relationship management.
- Manage daily store operations including opening/closing procedures, cash handling, visual merchandising and inventory control.
- Train new hires and conduct ongoing performance development, store briefings and skills coaching.
- Ensure adherence to brand standards, presentation guidelines and loss-prevention policies.
- Coordinate staffing and scheduling to optimise coverage during peak trading and promotional periods.
- Communicate sales performance, client feedback and operational issues to the Store Manager and collaborate on action plans.
Qualifications
- Proven supervisory experience in retail, preferably within a luxury or premium fashion brand.
- Strong leadership and coaching capabilities with demonstrated ability to develop front-line talent.
- Excellent interpersonal and communication skills with a client-first mindset.
- Proficiency in cash handling, point-of-sale procedures and basic inventory management.
- Flexible availability, including evenings, weekends and holiday trading periods.
Skills
Experience
Minimum of 2 years of retail experience with at least 1 year in a supervisory or team-lead capacity, preferably in luxury or premium fashion. Demonstrable record of meeting or exceeding sales targets and developing frontline staff.
Education
High school diploma or equivalent required; post-secondary coursework or degree in retail management, business or fashion is preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach fosters a customer-centric, design-led retail culture that values craftsmanship, development and inclusion. Store teams operate in a collaborative environment with a strong emphasis on training, brand stewardship and delivering a distinctive luxury experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Supervisor», «Lead Sales Supervisor», «Retail Team Lead», «Clienteling Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.