Coach Senior Floor Supervisor

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Seniority Supervisor
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Coach in New York, NY is hiring a Lead Supervisor to lead store sales, team coaching and clienteling for an elevated retail experience.

Overview

Coach is an American luxury fashion house renowned for its craftsmanship in leather goods and accessories. As part of the Tapestry group, the brand operates a global retail network and emphasizes elevated client experiences, product quality and design-driven innovation.

Role & Responsibilities

  • Lead, coach and motivate the sales floor team to achieve sales targets, KPIs and exceptional client engagement.
  • Deliver a consistent, elevated clienteling experience through personalised service, follow-up and relationship management.
  • Manage daily store operations including opening/closing procedures, cash handling, visual merchandising and inventory control.
  • Train new hires and conduct ongoing performance development, store briefings and skills coaching.
  • Ensure adherence to brand standards, presentation guidelines and loss-prevention policies.
  • Coordinate staffing and scheduling to optimise coverage during peak trading and promotional periods.
  • Communicate sales performance, client feedback and operational issues to the Store Manager and collaborate on action plans.

Qualifications

  • Proven supervisory experience in retail, preferably within a luxury or premium fashion brand.
  • Strong leadership and coaching capabilities with demonstrated ability to develop front-line talent.
  • Excellent interpersonal and communication skills with a client-first mindset.
  • Proficiency in cash handling, point-of-sale procedures and basic inventory management.
  • Flexible availability, including evenings, weekends and holiday trading periods.

Skills

Team leadership and coaching Clienteling and relationship management Visual merchandising and presentation standards Sales performance management and KPI focus Inventory control and loss-prevention practices Cash handling and point-of-sale operations Effective communication and conflict resolution

Experience

Minimum of 2 years of retail experience with at least 1 year in a supervisory or team-lead capacity, preferably in luxury or premium fashion. Demonstrable record of meeting or exceeding sales targets and developing frontline staff.

Education

High school diploma or equivalent required; post-secondary coursework or degree in retail management, business or fashion is preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach fosters a customer-centric, design-led retail culture that values craftsmanship, development and inclusion. Store teams operate in a collaborative environment with a strong emphasis on training, brand stewardship and delivering a distinctive luxury experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.