Coach Senior Client Relations Associate
Coach Sales Associate III in New York — senior retail role focused on luxury sales, clienteling and merchandising for Coach in New York, NY.
Overview
Coach is an American luxury fashion house known for leather goods, ready-to-wear and accessories. As part of the Tapestry group, the brand emphasizes contemporary craftsmanship, accessible luxury and global retail operations across flagship stores and high-end department partners.
Role & Responsibilities
- Drive sales performance and consistently achieve individual and store KPIs through proactive clienteling and consultative selling.
- Build and maintain long-term client relationships using in-store and digital touchpoints; manage client appointments and follow-up communications.
- Deliver elevated product presentations and execute visual merchandising standards to reflect seasonal directives and brand aesthetics.
- Operate point-of-sale systems, process transactions accurately, and ensure flawless order fulfilment and returns handling.
- Participate in inventory management activities including receiving, stock replenishment and cycle counts while supporting loss-prevention procedures.
- Coach and mentor junior sales colleagues, sharing product knowledge and selling techniques to elevate team performance.
- Contribute to store-level reporting and insights, offering customer feedback and market intelligence to support commercial decisions.
Qualifications
- Proven track record in luxury or premium retail sales with measurable results in revenue and client acquisition.
- Exceptional interpersonal and communication skills with a client-focused, service-oriented attitude.
- Demonstrable ability to manage confidential client data and follow CRM best practices.
- Flexible availability including evenings, weekends and peak seasonal periods.
- Right to work in the location of employment.
Skills
Experience
Typically three or more years of progressive experience in luxury or premium retail, with documented success in client development, quota attainment and high-touch service environments.
Education
High school diploma or equivalent required; tertiary education in retail, business or fashion is preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach cultivates a craft-driven, client-centric environment where creativity and commercial discipline coexist. The workplace emphasizes professional development, collegial mentorship and an attention to detail that reflects the brand's heritage in leather goods and accessible luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.