Coach Senior Client Advisor

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Seniority Senior
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Coach is hiring a Senior Sales Associate in New York, NY — drive luxury sales, cultivate clients, and mentor the retail team.

Overview

Coach is an international luxury lifestyle brand renowned for its leather goods and contemporary accessories. As a label within the Tapestry portfolio, Coach combines modern design sensibilities with craftsmanship and a strong emphasis on elevated client service. The organisation offers a retail environment focused on customer experience, merchandising excellence and career progression within global luxury retail.

Role & Responsibilities

  • Drive individual and store sales through proactive client engagement, upselling and closing techniques to meet and exceed revenue targets and KPIs.
  • Cultivate and manage a portfolio of clients using high-touch clienteling practices, maintaining lasting relationships and delivering personalised service for VIP customers.
  • Deliver exemplary luxury customer service, ensuring an elevated in-store experience aligned with brand standards and visual merchandising guidelines.
  • Support merchandise presentation and stock management, including floor replenishment, inventory control and receiving processes to optimise product availability.
  • Operate point-of-sale (POS) systems accurately, process transactions, returns and exchanges while adhering to loss-prevention procedures.
  • Mentor and coach junior sales colleagues, share best practices and contribute to continuous improvement of sales techniques and store performance.
  • Collaborate with store leadership on local marketing initiatives, events and client appointments to maximise footfall and conversion.

Qualifications

  • Proven track record of high-performance sales in luxury or premium retail environments.
  • Demonstrable clienteling experience with the ability to cultivate and retain high-value customers.
  • Strong interpersonal and communication skills with a customer-first orientation.
  • Flexibility to work retail hours including evenings, weekends and holidays.
  • Authorization to work in the hiring country.

Skills

Clienteling and relationship management Upselling and closing techniques Visual merchandising and brand presentation Inventory control and stock replenishment Cash handling and POS operation Team coaching and mentoring Performance-driven focus on KPIs

Experience

Typically 3+ years of direct sales experience in luxury or premium fashion; history of meeting sales targets and developing client relationships. Prior experience mentoring or training peers is preferred.

Education

High school diploma or equivalent required; tertiary education in business, retail management or fashion is advantageous.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach fosters a design-led, client-centric culture that values craftsmanship and elevated service. As part of the Tapestry group, the brand emphasizes professional development, collaborative retail teams and a commitment to delivering contemporary luxury experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.