Coach Senior Cashier
Coach in New York, NY is hiring a Cashier III to manage transactions, cash reconciliation and luxury client service at retail checkout.
Overview
Coach is a global luxury leather-goods and lifestyle brand operating under the Tapestry, Inc. group. Renowned for craftsmanship and elevated retail experiences, Coach combines heritage design with contemporary retail practices and offers career pathways across store operations, merchandising and client services within an international luxury network.
Role & Responsibilities
- Execute point-of-sale transactions with precision, including cash, card and digital payments, ensuring reconciliation of the cash drawer at every shift.
- Deliver exceptional, bespoke client service consistent with luxury-brand standards; cultivate client relationships and support clienteling activities and CRM updates.
- Lead daily store opening and closing procedures, including cash handling, deposit preparation and shift handovers.
- Coach and mentor junior cashiers and sales associates on transaction accuracy, returns/exchanges, and service protocols to uphold operational excellence.
- Manage refunds, exchanges and special transaction requests in accordance with company policy while maintaining discretion and confidentiality.
- Collaborate with loss-prevention and store leadership to identify and mitigate shrinkage and compliance risks.
- Support visual merchandising standards at the checkout area and ensure point-of-sale collateral and stock levels are maintained.
Qualifications
- Proven experience in cash handling and POS operation, with demonstrable accuracy and attention to arithmetic detail.
- Strong customer-service orientation with experience in a premium or luxury retail environment preferred.
- Ability to supervise or lead a small team and to train colleagues on transaction procedures and service standards.
- Flexible availability including evenings, weekends and peak retail periods.
- Legal authorization to work in the United States.
Skills
Experience
Typically requires a minimum of 2 years of retail cashier or sales experience, preferably within premium or luxury fashion; prior shift-lead or supervisory duties strongly preferred.
Education
High school diploma or equivalent.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach fosters a service-driven, design-conscious retail culture that emphasizes craftsmanship, elevated client experiences and professional development. Store teams operate with collaborative discipline and a focus on mentoring, reflecting the brand's blend of heritage and contemporary retail standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.