Coach Sales Support Specialist

Overview

Coach is an American luxury fashion house and leather-goods maker operating globally and headquartered in New York. As a member of the Tapestry portfolio, Coach pairs artisanal craftsmanship and contemporary design with a brand-led retail ecosystem. The employer emphasizes inclusive culture, brand storytelling, and investment in employee development consistent with Tapestry’s global people and diversity commitments.

Role & Responsibilities

• Greet clients warmly and deliver personalised, professional service at the cash wrap and on the sales floor.
• Act as a brand ambassador in-store and support local social media engagement when required.
• Operate point-of-sale systems accurately; maintain cash-wrap organisation and handle cash/media in compliance with company policy.
• Recommend add-on items, promote gift cards, and capture customer information where permitted to support CRM and sales goals.
• Receive, process and organise incoming shipments and transfers; report discrepancies and maintain a tidy, compliant stockroom.
• Manage inventory levels, replenish the sales floor, and assist with visual merchandising updates and floor moves.
• Support sales floor activity, respond to customer requests confidently, and escalate or partner with management as necessary.
• Maintain housekeeping standards and adhere to Loss Prevention and health & safety guidelines.

Qualifications

• Minimum of 1 year retail experience (cashier, stockroom or sales), preferably within a luxury retail environment; combinations of education and experience will be considered.
• Current knowledge of fashion trends and competitive landscape.
• Familiarity with cash register systems and Mobile POS; comfortable using iPad/laptop, walkie‑talkie and basic internet tools.
• Strong attention to detail, organisational capability and ability to multitask in a high‑traffic retail setting.
• Excellent verbal communication and customer service skills.
• Capacity to lift regularly 25 lbs (occasionally up to 50 lbs), and to climb, bend, kneel and manoeuvre in sales floor and stockroom environments.
• Availability to work a flexible schedule including evenings, weekends, peak seasons and public holidays.

Skills

Experience

At least 1 year of retail experience, with preference for candidates who have worked in luxury or premium retail environments and who have handled cashier and stockroom responsibilities.

Education

High school diploma or equivalent; a combination of relevant education and practical retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines heritage craftsmanship with contemporary creativity and a customer-centred retail culture. As part of Tapestry, the brand emphasises inclusivity, employee development and collaborative teamwork across global and local retail operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.