Coach Sales Support Representative
About Coach
Coach is a leading global luxury accessories brand known for contemporary leather goods and elevated design. As part of Tapestry, the company operates within a portfolio of premium lifestyle houses and blends craftsmanship with modern retail and digital experiences. Coach emphasizes client-centric retail, creative collaboration and professional development across its global store network.
Coach in New York, NY is hiring a Sales Support Associate II to support store operations, client service and inventory management.
Role & Responsibilities
- Provide high-quality client service on the sales floor and via clienteling tools to support conversion and long‑term relationships.
- Process sales transactions, returns and exchanges accurately using point-of-sale systems and maintain cash-handling procedures.
- Support inventory operations: receive, count, replenish stock, and coordinate transfers with the stockroom and operations team.
- Assist with visual merchandising tasks and ensure the sales floor reflects brand standards and seasonal directives.
- Perform administrative tasks including daily sales reporting, client follow-up, appointment scheduling and CRM updates.
- Coordinate with store leadership, merchandising and operations to execute promotions, product launches and events.
- Train and mentor junior sales staff on operational procedures, clienteling best practices and POS usage.
Qualifications
- Proven customer-facing experience in retail, preferably within luxury, premium or fashion brands.
- Proficient numeracy and experience with point-of-sale systems and basic sales reporting.
- Strong verbal communication, clienteling aptitude and the ability to build rapport with a diverse clientele.
- Attention to detail in stock handling, visual standards and transactional accuracy.
- Flexible availability including evenings, weekends and peak retail periods.
Skills
Experience
Typically 2+ years of retail or customer service experience, with prior exposure to luxury or premium fashion environments preferred. Demonstrated track record of supporting store operations and delivering consistent client service.
Education
High school diploma or equivalent required; vocational or post-secondary coursework in retail, fashion or business is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a collaborative, design-driven workplace that values craftsmanship, inclusivity and client experience. The brand encourages professional growth through hands-on retail development and cross-functional collaboration within the wider Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate II», «Retail Support Associate», «Client Services Associate», «Store Support Specialist», «Sales Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.