Coach Sales Support Coordinator
About Coach
Coach is an American luxury house known for leather goods and contemporary accessories, operating as part of the Tapestry group. The brand combines craftsmanship and modern design sensibilities and maintains a global retail footprint across flagship stores, department store concessions, and e-commerce channels.
Coach is hiring a Sales Support Associate II in New York, NY — retail operations, client support, inventory and merchandising role.
Role & Responsibilities
- Provide day-to-day operational support to the store team, ensuring seamless salesfloor operations and high standards of presentation.
- Assist clients with product enquiries, in-store appointments and after-sales service while delivering personalised clienteling to build long-term relationships.
- Manage inventory processes including receiving, stock replenishment, cycle counts and discrepancy resolution to maintain merchandising integrity.
- Execute visual merchandising directives and maintain window and floor standards to reflect the brand aesthetic and promotional calendar.
- Process transactions, handle cash and POS operations accurately while adhering to loss-prevention and reconciliation procedures.
- Prepare and submit daily sales and inventory reports, escalate operational issues and liaise with regional management and supply chain as required.
- Support onboarding and training of junior team members and deputise for senior retail staff during peak periods or absences.
Qualifications
- High school diploma or equivalent; post-secondary education in retail, fashion or business is advantageous.
- Demonstrable experience in a retail environment, preferably within luxury, premium fashion or leather goods.
- Strong numerical accuracy and experience with cash handling and POS reconciliation.
- Excellent interpersonal and client-facing communication skills with a service-oriented disposition.
- Ability to work a retail schedule including evenings, weekends and seasonal peaks.
Skills
Experience
Typically 2+ years of retail or store operations experience, ideally within a luxury or premium fashion brand, demonstrating proficiency in inventory control, client service and merchandising.
Education
High school diploma or equivalent; associate degree or industry-related certification preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach fosters a creative, client-centric environment where product craftsmanship and modern design meet commercial rigor. The workplace emphasizes collaborative teamwork, professional development and a commitment to delivering elevated customer experiences across all channels.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate II», «Retail Operations Associate», «Client Services Associate», «Store Support Specialist», «Retail Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.