Coach Sales Support Associate
- Location
- Williamsburg Virginia USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house known for leather goods and contemporary accessories, operating as part of the Tapestry group. The brand combines craftsmanship and modern design sensibilities and maintains a global retail footprint across flagship stores, department store concessions, and e-commerce channels.
Coach seeks a Sales Support Associate to contribute to store operations and customer satisfaction through point-of-sale transactions, inventory management, and client engagement. The role encompasses cash wrap operations, merchandise receipt and processing, sales floor maintenance, and brand representation across all customer touchpoints in a fast-paced luxury retail environment.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
- Serve as brand ambassador internally and in the local market; support social media engagement
- Operate POS accurately, maintain cash wrap organization, and handle cash and payment media in compliance with policy
- Suggest add-on products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish sales floor merchandise, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests confidently, and partner with team members or management as needed
- Maintain housekeeping standards throughout the store and adhere to Loss Prevention guidelines
Qualifications
- Minimum 1 year of previous retail experience in cashier, stock, or sales roles, preferably in luxury retail
- Current knowledge of fashion trends and competitive marketplace awareness
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS systems, and Internet navigation
- Ability to operate walkie talkies and read price and product release sheets
- Strong attention to detail and organizational skills
- Excellent communication and customer service skills
- Ability to lift and carry at least 25 lbs regularly, up to 50 lbs occasionally; capability to climb, bend, kneel, and maneuver through sales floor and stockroom
Skills
Experience
Minimum one year of previous retail experience, including cashier, stock, or sales responsibilities, preferably in a luxury retail service environment. A combination of relevant education and equivalent experience will be considered.
Education
No specific educational requirement stated; a high school diploma or equivalent is typically expected for retail positions.
Workplace
The successful candidate will be located in Williamsburg, Virginia, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, client-centric environment where product craftsmanship and modern design meet commercial rigor. The workplace emphasizes collaborative teamwork, professional development and a commitment to delivering elevated customer experiences across all channels.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Associate», «Sales Advisor», «Customer Service Associate», «Store Support Associate», «Brand Ambassador Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.