Coach Sales Support Associate
- Location
- WrenthamMassachusettsUSA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 11, 2026
About Coach
Coach is a global fashion house known for its leather goods and ready-to-wear rooted in New York City. Operating as a member of the Tapestry portfolio, Coach combines contemporary design with artisanal craftsmanship and a commercial, customer-centric approach. As part of Tapestry, the brand emphasizes inclusivity, employee development, and a collaborative, multi-brand retail platform.
Coach in Wrentham, MA seeks a Sales Support Associate (part-time). Hourly pay $15–$21.75; retail and POS experience required.
Role & Responsibilities
- Greet customers with warmth and professionalism; provide personalized assistance and anticipate client needs.
- Operate the point-of-sale accurately, maintain an organized cash wrap, and handle cash and media in accordance with company policy.
- Receive, process, and organize inbound shipments and transfers; report discrepancies and maintain stockroom order and cleanliness.
- Replenish sales floor inventory, execute visual merchandising updates, and support floor moves to meet brand standards.
- Suggest add-on products and promote gift cards; capture customer information where permitted to support CRM initiatives.
- Support sales floor activities, respond to customer requests, and partner with sales team and management to deliver service goals.
- Maintain housekeeping standards, follow Loss Prevention guidelines, and perform physically demanding tasks including regular lifting.
Qualifications
- Minimum of 1 year retail experience (cashiering, stock, or sales), preferably within a luxury or premium retail environment; combination of education and experience will be considered.
- Demonstrated knowledge of current fashion trends and competitor landscape.
- Familiarity with cash register systems and point-of-sale operations; basic computer literacy including iPad and laptop use.
- Strong attention to detail, organizational capability, and ability to multitask in a fast-paced retail setting.
- Excellent verbal communication and customer-service skills; strong English proficiency.
- Availability to work a flexible schedule including nights, weekends, holidays and peak retail periods.
Skills
Experience
At least 1 year of retail experience (cashier, stockroom, or sales); prior experience in luxury or premium retail preferred.
Education
High school diploma or equivalent; a combination of relevant education and retail experience will be considered.
Workplace
The successful candidate will be located in Wrentham, Massachusetts, USA, with easy access to Boston.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid parental leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach blends New York heritage with contemporary creativity and craftsmanship, operating within the Tapestry multi-brand family that prioritizes inclusivity and employee development. The workplace values direct communication, customer focus, and a results-driven mindset while encouraging creativity and adaptability.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Specialist», «Client Services Associate», «Retail Operations Associate», «Cash Wrap & Stockroom Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.