Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism, anticipating needs and providing personalized assistance throughout the shopping experience
• Serve as a brand ambassador both internally and within the local market, actively supporting social media engagement initiatives
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and media transactions in full compliance with company policy
• Suggest complementary products, promote gift cards, and capture customer information in accordance with privacy guidelines
• Receive, process, and organize shipments and transfers; report discrepancies promptly and maintain stockroom cleanliness and organization
• Manage stock levels, replenish the sales floor with merchandise, and execute visual merchandising updates according to brand standards
• Support sales floor activities, respond to customer inquiries with confidence, and collaborate with team members and management as required
• Maintain housekeeping standards throughout the store and adhere strictly to loss prevention guidelines

Qualifications

• Minimum one year of previous retail experience, including cash handling, stock management, or sales, preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive landscape in the marketplace
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, mobile POS platforms, and internet navigation
• Ability to use walkie-talkie systems and interpret price sheets and product release documentation
• Strong attention to detail and excellent organizational skills
• Ability to multitask effectively in a fast-paced retail environment
• Excellent communication and customer service skills
• Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver throughout sales floor and stockroom areas

Skills

Experience

Minimum one year of retail experience, with preference given to candidates with luxury retail service background. Experience in cash handling, stock management, and customer-facing roles is highly valued.

Education

High school diploma or equivalent; a combination of advanced education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.