Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as a brand ambassador internally and in the local market; support social media engagement
• Operate POS accurately, maintain cash wrap organization, and handle cash and payment media in compliance with policy
• Suggest complementary products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests with confidence, and partner with team members or management as needed
• Maintain housekeeping standards and adhere to Loss Prevention guidelines
• Lift and move merchandise regularly (up to 25 lbs; occasionally up to 50 lbs) and maneuver sales floor and stockroom

Qualifications

• One or more years of previous retail experience, including cashier, stock, or sales roles, preferably in a luxury retail environment; a combination of education and experience will be considered
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and internet navigation; ability to use walkie-talkies and read price and product release sheets
• Strong attention to detail and organizational abilities
• Ability to multitask effectively in a high-volume, fast-paced retail setting
• Excellent verbal and written communication skills
• Strong English language proficiency
• Flexibility to work varied schedules including nights, weekends, peak seasons, and high-traffic retail days

Skills

Experience

1 or more years of retail experience, preferably in a luxury retail service environment. Experience in cashier operations, stock management, or direct sales is valued.

Education

High school diploma or equivalent preferred; a combination of retail experience and education will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 18.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.