Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate customer needs and provide personalized assistance
• Serve as a brand ambassador internally and within the local market; support social media engagement initiatives
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
• Suggest complementary products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates
• Support daily sales floor activities, respond to customer requests with confidence, and collaborate with team members and management
• Maintain housekeeping standards throughout the store and adhere to Loss Prevention guidelines

Qualifications

• One or more years of previous retail experience, including cashier, stock, or sales roles, preferably in a luxury retail service environment
• Current knowledge of fashion trends and competitive marketplace landscape
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet applications
• Ability to utilize walkie-talkie communication devices and interpret price and product release sheets
• Strong attention to detail and organizational capabilities
• Ability to multitask effectively in a fast-paced retail environment
• Excellent verbal and written communication skills
• Ability to lift, carry, and maneuver merchandise regularly (up to 25 lbs; occasionally up to 50 lbs); capability to climb, bend, kneel, and move about the sales floor and stockroom
• Strong English language proficiency

Skills

Experience

One or more years of retail experience, preferably in a luxury retail service environment. Experience in cashier operations, stock management, or direct sales will be valued. A combination of formal education and practical retail experience will be considered.

Education

High school diploma or equivalent preferred; formal education requirements may be waived in favor of equivalent retail experience.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.