Coach Sales Support Associate

About Coach

Coach is a global fashion house rooted in New York and recognized for leather goods and contemporary luxury accessories. As a member of Tapestry, Coach operates within a multi-brand luxury group that emphasizes creativity, craftsmanship and inclusive workplace practices while scaling global retail operations.

Role & Responsibilities

• Greet clients with warmth and professionalism; anticipate needs and provide personalized assistance on the sales floor and at the cash wrap.
• Operate point-of-sale systems accurately, manage cash/media and maintain an organized cash wrap in strict compliance with policy.
• Receive, process and organize inbound shipments and transfers; report inventory discrepancies and maintain stockroom cleanliness and organisation.
• Manage stock levels and replenish the sales floor; execute visual merchandising updates to brand standards.
• Suggest add-on products, promote gift cards and capture permitted customer information to support CRM and sales goals.
• Support general sales floor activities, respond to customer requests confidently and liaise with colleagues or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention procedures; perform occasional physical tasks (lifting, bending, climbing).
• Act as a brand ambassador in-store and in the local market; support social media engagement when required.

Qualifications

• Minimum of 1 year retail experience (cashiering, stock, or sales); experience in a luxury retail environment preferred.
• Familiarity with current fashion trends and competitive marketplace dynamics.
• Proven ability to operate cash register systems and Mobile POS; comfortable using iPad, laptop and walkie talkie.
• Strong attention to detail, organisational skills and the ability to multitask in a high-volume retail setting.
• Excellent interpersonal and customer service skills with professional verbal communication.
• Flexible availability including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs and occasionally up to 50 lbs, and to climb, bend and kneel as required.

Skills

Experience

At least 1 year of previous retail experience, preferably within a luxury or premium retail environment; hands-on cashier and stockroom experience strongly preferred.

Education

High school diploma or equivalent; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture

Coach blends New York design heritage with contemporary retail energy and operates within the Tapestry family of brands, which prioritizes creativity, inclusivity and professional development. The retail environment emphasizes customer-centric service, teamwork and continuous learning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.