Coach Sales Support Associate

About Coach

Coach is a global fashion house known for refined leather goods and accessible luxury. As a brand within the Tapestry portfolio, Coach emphasizes craftsmanship, contemporary design and inclusive brand-building across retail and wholesale markets. The workplace culture values creativity, customer focus and collaboration across retail teams and corporate functions.

Role & Responsibilities

• Greet clients warmly, anticipate needs and deliver personalized service at the cash wrap and on the sales floor.
• Operate POS and Mobile POS systems accurately; manage cash/media in compliance with company policy and maintain cash wrap organisation.
• Receive, process and organise incoming shipments and transfers; report discrepancies and uphold stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates to brand standards.
• Promote add-on products and gift cards; capture customer information where permitted to support CRM initiatives.
• Act as a brand ambassador in-store and in the local market, including supporting social media engagement when required.
• Support sales floor activities, respond confidently to customer requests and partner with management to resolve issues.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Qualifications

• Minimum of 1+ year retail experience (cashiering, stockroom or sales), preferably within a luxury or premium retail environment; a combination of education and experience will be considered.
• Working knowledge of current fashion trends and competitive retail landscape.
• Familiarity with cash register systems and Mobile POS; proficient with basic computer tasks (iPad/laptop, Internet) and use of walkie talkies.
• Strong attention to detail, organisational ability and capacity to multitask in a fast-paced environment.
• Excellent verbal communication and customer service skills; strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend and manoeuvre in sales and stockroom areas.

Skills

Experience

At least one year of retail experience is required, with proven competence in cashiering, stock receiving, merchandising and customer-facing service; prior luxury retail experience is preferred.

Education

High school diploma or equivalent required; post-secondary education or vocational training in retail, fashion or a related field is an asset.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, customer-centric retail culture rooted in craftsmanship and contemporary design. As part of the Tapestry family, the brand emphasizes inclusivity, learning agility and collaboration across stores and corporate teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.