Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism, anticipate needs, and provide personalized assistance throughout the shopping experience
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with brand policies
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and inventory integrity
• Manage stock levels, replenish sales floor merchandise, and execute visual merchandising updates in accordance with brand standards
• Suggest add-on products, promote gift cards, and capture customer information where permitted to enhance customer lifetime value
• Serve as a brand ambassador both internally and within the local community; actively support social media engagement initiatives
• Support sales floor activities, respond to customer requests with confidence, and partner with team members and management as needed
• Maintain housekeeping standards throughout the store environment and adhere strictly to Loss Prevention guidelines

Qualifications

• One or more years of previous retail experience, including cashier, stock, or sales roles, preferably in a luxury retail environment
• Current knowledge of fashion trends and competitive landscape in the marketplace
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and internet platforms
• Ability to utilize walkie talkies and interpret price and product release sheets accurately
• Strong attention to detail and organizational skills
• Capacity to multitask effectively in a fast-paced retail environment
• Excellent communication and customer service skills
• Strong English language proficiency
• Physical ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom

Skills

Experience

One or more years of retail experience in cashier, stock, or sales roles, preferably within a luxury retail environment. A combination of relevant education and practical experience will be considered.

Education

High school diploma or equivalent preferred; combination of education and retail experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.