Coach Sales Support Associate

About Coach

Coach is a New York–born luxury fashion house within the Tapestry portfolio, known for elevated leather goods, ready-to-wear, and accessories that fuse modern design with craftsmanship. As part of Tapestry, Coach benefits from a global network of brands and emphasizes creativity, inclusivity, and a commercial approach to brand storytelling.

Role & Responsibilities

• Greet and assist clients with warmth and professionalism; anticipate needs and deliver personalized service on the sales floor and at the cash wrap.
• Operate POS accurately, manage cash/media in accordance with company policy, and maintain an organized cash wrap.
• Receive, process, and organize incoming shipments and transfers; report discrepancies and maintain stockroom standards.
• Manage stock levels, replenish the sales floor, and execute merchandising updates to reflect visual standards.
• Promote add-on products and gift cards; capture customer information where permitted to support clienteling efforts.
• Support store social media engagement and act as a local brand ambassador.
• Adhere to Loss Prevention guidelines and maintain housekeeping standards across sales and back-of-house areas.
• Collaborate with sales team and management to respond to customer requests and support peak periods.

Qualifications

• Minimum of 1 year retail experience (cashier, stock, or sales experience); luxury retail experience preferred.
• Working knowledge of current fashion trends and competitive retail landscape.
• Familiarity with cash register systems and Mobile POS; comfortable using iPad and laptop devices.
• Strong attention to detail, organizational aptitude, and ability to multitask in a fast-paced environment.
• Excellent verbal communication and customer service skills.
• Flexible availability, including nights, weekends, public holidays and peak retail seasons.
• Ability to regularly lift at least 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel, and maneuver throughout sales and stock areas.

Skills

Experience

At least one year of prior retail experience is required, preferably within a luxury or premium retail environment; a combination of relevant education and experience will be considered.

Education

High school diploma or equivalent; additional retail or customer service training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creativity, optimism and craftsmanship rooted in its New York heritage while operating within the Tapestry family of brands. The workplace culture values inclusivity, candid feedback, and customer-centric performance, with an expectation of collaboration and continuous learning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.