Coach Sales Support Associate

About Coach

Coach is an American luxury fashion house known for leather goods and accessories, operating as a flagship brand within the Tapestry portfolio. As part of a global house of brands, Coach emphasizes craftsmanship, contemporary design under the Creative Director’s vision, and a consumer-centric retail experience across its worldwide store network.

Role & Responsibilities

• Greet clients with warmth and professionalism and deliver personalized assistance to enhance the customer experience.
• Operate point-of-sale systems accurately, maintain an organized cash wrap, and process cash, card, and gift card transactions in compliance with company policy.
• Receive, inspect, process, and organize incoming shipments and interstore transfers; report discrepancies and maintain stockroom cleanliness and organization.
• Manage inventory levels on the sales floor, replenish merchandise, and execute visual merchandising and display updates as directed.
• Support the sales floor by responding to customer requests, suggesting add-on products, promoting gift cards, and capturing customer information where permitted.
• Serve as a brand ambassador in-store and in the local market, supporting social media engagement when requested.
• Adhere to housekeeping standards and loss prevention guidelines to protect company assets and ensure a safe shopping environment.
• Collaborate with store leadership and team members to meet service and sales objectives during peak periods and high-traffic events.

Qualifications

• Minimum of 1 year of retail experience (cashier, stockroom, or sales); luxury or premium retail experience preferred. A combination of education and experience will be considered.
• Proven proficiency with cash register systems and point-of-sale technology, including Mobile POS and tablet-based platforms.
• Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
• Excellent verbal communication and customer service skills; able to interact confidently with diverse clientele.
• Flexibility to work evenings, weekends, holidays, and peak retail periods as business needs require.
• Ability to lift regularly 25 lbs (up to 50 lbs occasionally) and perform physical tasks including bending, kneeling, and climbing.
• Strong English language proficiency.

Skills

Experience

At least 1 year of prior retail experience is required, preferably with direct cashier or stockroom responsibilities; prior experience in a luxury or premium retail environment is highly desirable.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach champions a collaborative, customer-focused retail culture rooted in craftsmanship and contemporary design. As part of the Tapestry family, the employer emphasizes inclusion, professional development, and an optimistic, performance-driven environment where employees are encouraged to provide direct feedback and innovate.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.