Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome customers with warmth and professionalism; anticipate needs and provide personalized shopping assistance
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with company policy
• Serve as an internal and local market brand ambassador; support social media engagement initiatives
• Suggest complementary products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization
• Manage stock levels, replenish merchandise on the sales floor, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests with confidence, and collaborate with team members and management
• Maintain housekeeping standards throughout the store and adhere to loss prevention guidelines

Qualifications

• One or more years of previous retail experience in cashier, stock, or sales roles, preferably in a luxury retail environment
• Current knowledge of fashion trends and competitive landscape in the marketplace
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, mobile point-of-sale systems, and internet navigation
• Ability to read and interpret price sheets and product release documentation
• Strong attention to detail and exceptional organizational capabilities
• Excellent communication and customer service skills
• Ability to work flexibly, including nights, weekends, peak seasons, and public holidays
• Physical capacity to lift 25 pounds regularly and up to 50 pounds occasionally; ability to climb, bend, kneel, and maneuver the sales floor and stockroom

Skills

Experience

One or more years of retail experience, including cashier operations, stock handling, or sales, preferably in a luxury retail service environment. A combination of relevant education and practical retail experience will be considered.

Education

High school diploma or equivalent preferred; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.