Coach Sales Support Associate
About Coach
Coach is a global fashion house known for American heritage leather goods and contemporary accessories. The brand is part of Tapestry, Inc., a global house of brands that emphasizes creativity, inclusion and commercial innovation across luxury and accessible-luxury labels.
Coach seeks a part-time Sales Support Associate in The Woodlands, TX (Woodlands Mall) to support POS, inventory and customer service.
Role & Responsibilities
- Greet and assist clients at the cash wrap and on the sales floor, providing warm, personalized service and building lasting relationships.
- Operate point-of-sale systems accurately, handle cash and payment media in compliance with company policy, and maintain a tidy cash wrap.
- Receive, process and organize inbound shipments and transfers; report inventory or shipment discrepancies and keep the stockroom orderly.
- Manage stock levels, replenish the sales floor, execute visual merchandising updates and maintain housekeeping standards.
- Promote add-on items and gift cards, capture customer information where permitted, and support local brand presence including social media engagement.
- Support loss prevention procedures, respond to customer requests confidently, and escalate issues to management as needed.
- Perform physical tasks required by retail operations, including lifting, bending and merchandising activities.
Qualifications
- Minimum of 1+ year of retail experience (cashier, stock, or sales); luxury retail experience preferred.
- Familiarity with current fashion trends and competitive landscape.
- Demonstrated cash handling accuracy and knowledge of cash register/POS operations.
- Strong attention to detail, organizational ability and capacity to multitask in a high‑traffic environment.
- Excellent verbal communication and customer service skills; ability to work a flexible schedule including nights, weekends and holidays.
- Ability to lift routinely at least 25 lbs (up to 50 lbs occasionally) and perform physical stockroom duties.
Skills
Experience
At least 1 year of retail experience—cashier, stock, or sales—is required; prior experience in a luxury retail environment is preferred.
Education
High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.
Workplace
This position is based in The Woodlands, Texas, USA, within easy reach of Houston.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach combines heritage craftsmanship with contemporary creativity and is part of Tapestry, a global house of consumer brands that values inclusivity and innovation. The workplace emphasizes customer focus, collaborative teamwork and professional development within a fast-paced retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support», «Client Services Associate», «Cash Wrap Specialist», «Stockroom & Sales Floor Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.