Coach Sales Support Associate (Temporary, Part‑time)

About Coach

Coach is a global fashion house headquartered in New York, recognized for modern luxury leather goods and accessories. The brand is part of the Tapestry portfolio, a family of global lifestyle brands that emphasize craftsmanship, creativity and inclusive culture. As an employer, Coach positions itself as customer-focused and design-driven, with structured retail careers across its international store network.

Role & Responsibilities

• Welcome clients with warmth and professionalism and provide personalised assistance to meet their needs.
• Operate POS and Mobile POS devices accurately; maintain organized cash wrap and follow cash/media handling policies.
• Recommend add‑on products, promote gift cards and capture customer information where permitted to support CRM initiatives.
• Receive, process and organise incoming shipments and interstore transfers; report inventory discrepancies and maintain stockroom order.
• Manage inventory levels, replenish the sales floor and execute visual merchandising updates to brand standards.
• Support the sales floor by responding to customer requests, partnering with colleagues and management to close sales.
• Act as a brand ambassador in-store and in the local market, supporting curated social media engagement when required.
• Maintain housekeeping standards on the sales floor and adhere to Loss Prevention procedures and safety guidelines.

Qualifications

• Minimum of 1 year retail experience (cashiering, stockroom or sales), preferably in a luxury or premium retail environment; combinations of education and experience will be considered.
• Working knowledge of contemporary fashion trends and an awareness of the competitive retail landscape.
• Proficiency with POS systems, Mobile POS, iPad and basic computer applications; ability to use walkie talkie and interpret price/product release sheets.
• Demonstrated attention to detail, strong organisational skills and ability to multitask in a fast‑paced retail setting.
• Excellent verbal communication and customer service skills; strong English language proficiency required.
• Willingness and ability to work a flexible schedule including evenings, weekends, peak seasonal periods and public holidays.
• Ability to lift regularly at least 25 lbs (up to 50 lbs occasionally) and safely perform physical stockroom and floor tasks.

Skills

Experience

At least one year of retail experience is required, ideally with exposure to cashiering, stockroom operations or frontline luxury sales. Experience in a luxury or premium retail environment is preferred but not mandatory.

Education

High school diploma or equivalent; vocational training in retail, hospitality or customer service is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach’s retail environment reflects the broader Tapestry ethos of creativity, inclusivity and customer centricity. The brand values direct feedback, continuous learning and collaboration, offering employees opportunities to develop retail and leadership capabilities within a design‑led company.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.