Coach Sales Support Associate (Temporary)

About Coach

Coach is an American luxury fashion house and part of the Tapestry portfolio, known for leather goods and contemporary accessories. The brand combines modern design with craftsmanship and positions itself within a global house of brands that emphasizes inclusivity, creativity and customer-centric retail experiences.

Role & Responsibilities

• Greet clients with warmth and professionalism; anticipate needs and deliver personalized service at the sales floor and cash wrap.
• Operate point-of-sale systems accurately, maintain cash-wrap organization, and handle cash/media in strict compliance with company policy.
• Receive, process and organise incoming shipments and store transfers; report inventory discrepancies and maintain stockroom cleanliness.
• Monitor and replenish stock levels on the sales floor; execute visual merchandising updates and price/product releases as directed.
• Suggest add-on products, promote gift cards, and capture customer information where permitted to support sales goals and CRM initiatives.
• Support social media engagement and act as a local brand ambassador in the market when appropriate.
• Adhere to Loss Prevention guidelines and maintain housekeeping standards across sales areas and stockrooms.
• Assist team members and management with ad hoc sales-floor tasks during peak periods and events.

Qualifications

• Minimum of 1 year retail experience (cashier, stock, or sales), preferably within a luxury retail environment; combination of education and experience considered.
• Current knowledge of fashion trends and competitive landscape.
• Proven cash-handling experience and familiarity with POS/cash register systems.
• Basic computer literacy including use of iPad, laptop, Mobile POS and internet-based tools.
• Excellent verbal communication and customer service skills; strong attention to detail and organisational ability.
• Ability to multitask in a fast-paced retail environment and work a flexible schedule (nights, weekends, holidays).
• Physical capability to lift regularly up to 25 lbs and occasionally up to 50 lbs, plus ability to climb, bend and manoeuvre throughout sales floor and stockroom.
• Strong English language proficiency.

Skills

Experience

At least one year of retail experience required; prior cashier, stockroom or sales experience preferred, ideally within a luxury or premium retail environment. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent preferred; combination of education and retail experience accepted.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach operates within the Tapestry family and emphasises creativity, inclusivity and craftsmanship across its global stores. The workplace prioritises customer-focused service, continuous learning and collaborative teamwork, with clear competency frameworks for both individual contributors and people managers.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.