Coach Sales Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and payment media in compliance with policy
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates to brand standards
• Suggest complementary products, promote gift cards, and capture customer information in accordance with policy
• Serve as a brand ambassador internally and in the local community; support social media engagement initiatives
• Support sales floor activities, respond to customer requests with confidence, and collaborate with team members and management as needed
• Maintain housekeeping standards throughout the store and adhere strictly to Loss Prevention guidelines

Qualifications

• One or more years of previous retail experience, including cashier, stock, or sales responsibilities, preferably in a luxury retail environment
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and basic computer skills, including iPad/laptop, mobile POS systems, and Internet navigation
• Ability to read price sheets, product release sheets, and utilize two-way communication devices
• Strong attention to detail and exceptional organizational abilities
• Capacity to multitask efficiently in a fast-paced retail environment
• Excellent verbal and written communication skills with strong English language proficiency

Skills

Experience

One or more years of retail experience in cashier, stock, sales, or related roles; experience in luxury retail is preferred. A combination of relevant education and practical experience will be considered.

Education

High school diploma or equivalent preferred; specific luxury retail training or certification is advantageous but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.