Coach Sales Support Associate

About Coach

Coach is a global fashion house founded in New York in 1941, renowned for crafting beautiful, enduring leather goods and accessories. As part of the Tapestry portfolio—a conglomerate that also includes luxury brands such as Stuart Weitzman, Kate Spade, and Tapestry Heritage—Coach operates within a global organization committed to innovation, inclusivity, and creative excellence. The brand is guided by the vision of Creative Director Stuart Vevers and emphasizes accessible luxury, contemporary design, and sustainability in its operations across retail, digital, and wholesale channels worldwide.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance throughout their shopping experience
• Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and media in strict compliance with company policy
• Serve as a brand ambassador both internally and within the local community; actively support social media engagement initiatives
• Suggest complementary products and gift cards to customers; capture customer information where permitted to enhance clienteling efforts
• Receive, process, and organize shipments and merchandise transfers; promptly report discrepancies and maintain stockroom cleanliness and organization
• Manage inventory levels, replenish the sales floor with merchandise, and execute visual merchandising updates according to brand standards
• Support broader sales floor activities, respond confidently to customer requests, and collaborate with team members and management as needed
• Maintain housekeeping standards throughout the store and adhere strictly to Loss Prevention guidelines and protocols

Qualifications

• Minimum one year of previous retail experience (cashier, stock, or sales), preferably within a luxury retail service environment
• Current knowledge of fashion trends and competitive positioning in the marketplace
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS systems, and internet navigation
• Ability to utilize walkie-talkies and comprehend price and product release sheets
• Strong attention to detail and excellent organizational skills
• Capacity to multitask efficiently in a fast-paced retail environment
• Ability to lift a minimum of 25 pounds regularly (up to 50 pounds occasionally) and to climb, bend, kneel, and maneuver throughout sales floor and stockroom areas

Skills

Experience

Minimum one year of retail experience, including cashier or stock operations, sales activities, or a combination thereof. Experience in a luxury retail service environment is preferred but not required.

Education

No specific educational requirements stated; a combination of relevant retail experience and education will be considered equivalent to formal credentials.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters an inclusive, courageous, and creative workplace culture grounded in the brand's New York heritage and commitment to timeless craftsmanship. As part of the Tapestry family, the organization embraces diversity, equity, and inclusion as core values, encouraging employees to be themselves while delivering exceptional customer experiences. The brand emphasizes customer focus, drive for results, and the ability to learn continuously, creating an environment where team members are empowered to innovate and contribute meaningfully to the business.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.